Free Essay SamplesAbout UsContact Us Order Now

Emotions and Moods

0 / 5. 0

Words: 275

Pages: 1

616

Marketing
Student’s name
Institutional affiliation
Emotions and Moods
Emotional intelligence theory commonly known as EI highlights the ability of a person to understand and manage his or her emotions within a particular environment. Through emotional intelligence, a person can recognize, understand and choose the way people think, feel and act. It also provides an opening for people to make priorities (Serrat, 2017). Daniel Goleman was the psychologists who helped in the development of Emotional Theory. He discovered that there are four elements which encapsulate Emotional Intelligence. They include self-awareness, social skills. Self-management and social awareness (Caruso, Salovey, Brackett, & Mayer, 2015). According to the theory, the more one is in control of these elements, the higher the emotional intelligence. From this explanation, leaders often face different challenges that require a better understanding of their emotional intelligence. Through this, it will be easier to handle these challenges being that they will be in control of the situation.
During my internship at one of Wal-Mart retail shops, two employees had a misunderstanding which was almost escalating to a physical fight. The two employees were John and Larry. It was a problem which resulted from miscommunication. Larry was very prone to anger, and a majority of his colleagues are aware of that. John approached Larry and apologized for the mistake that apparently he never did to avoid the fight. According to Emotional Intelligence theory, John exhibited the element of social awareness because John was able to understand Larry’s emotions.

Wait! Emotions and Moods paper is just an example!

Additionally, he was able to handle the situation professionally hence avoiding physical confrontations. An apology for a mistake he never committed was an exhibition of mastering social skills (Serrat, 2017). John’s actions is a vivid example of emotional intelligence application in our daily lives.
References
Caruso, D. R., Salovey, P., Brackett, M., & Mayer, J. D. (2015). The ability model of emotional intelligence. Positive Psychology in Practice: Promoting Human Flourishing in Work, Health, Education, and Everyday Life, Second Edition, 543-558.
Serrat, O. (2017). Understanding and developing emotional intelligence. In Knowledge Solutions (pp. 329-339). Springer, Singapore.

Get quality help now

Top Writer

Eren Reed

5.0 (258 reviews)

Recent reviews about this Writer

StudyZoomer was the first editing service I’ve ever tried, and I don’t think that I’ll look for other ones. They know their job for sure.

View profile

Related Essays

Recism and Health

Pages: 1

(275 words)

Cyberattack Brief

Pages: 1

(275 words)

THe US trade dificit

Pages: 1

(275 words)

Politics in our daily lives

Pages: 1

(275 words)

History Islam Text 2

Pages: 1

(275 words)

Bishop Stanley B Searcy Sr

Pages: 1

(275 words)

Phar-Mor

Pages: 1

(550 words)