Emotions and Moods

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Emotions and Moods
Emotional intelligence theory commonly known as EI highlights the ability of a person to understand and manage his or her emotions within a particular environment. Through emotional intelligence, a person can recognize, understand and choose the way people think, feel and act. It also provides an opening for people to make priorities (Serrat, 2017). Daniel Goleman was the psychologists who helped in the development of Emotional Theory. He discovered that there are four elements which encapsulate Emotional Intelligence. They include self-awareness, social skills. Self-management and social awareness (Caruso, Salovey, Brackett, & Mayer, 2015). According to the theory, the more one is in control of these elements, the higher the emotional intelligence. From this explanation, leaders often face different challenges that require a better understanding of their emotional intelligence. Through this, it will be easier to handle these challenges being that they will be in control of the situation.
During my internship at one of Wal-Mart retail shops, two employees had a misunderstanding which was almost escalating to a physical fight. The two employees were John and Larry. It was a problem which resulted from miscommunication. Larry was very prone to anger, and a majority of his colleagues are aware of that. John approached Larry and apologized for the mistake that apparently he never did to avoid the fight. According to Emotional Intelligence theory, John exhibited the element of social awareness because John was able to understand Larry’s emotions.

Additionally, he was able to handle the situation professionally hence avoiding physical confrontations. An apology for a mistake he never committed was an exhibition of mastering social skills (Serrat, 2017). John’s actions is a vivid example of emotional intelligence application in our daily lives.
References
Caruso, D. R., Salovey, P., Brackett, M., & Mayer, J. D. (2015). The ability model of emotional intelligence. Positive Psychology in Practice: Promoting Human Flourishing in Work, Health, Education, and Everyday Life, Second Edition, 543-558.
Serrat, O. (2017). Understanding and developing emotional intelligence. In Knowledge Solutions (pp. 329-339). Springer, Singapore.