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SPIN ROLE SELF ASSESSMENT

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Words: 275

Pages: 1

152

Student’s Name
Instructor’s Name
Course Number
Date
Professional Dress
Yes, the lady dressed like a salesperson on the appointment day. This is because the lady was wearing a suit which was well ironed. The suit was pretty good and corresponded to the marketing activities. The lady did not have florescent color meaning she was set for a business appointment.
Introduction
The lady introduced herself in an effective way. She started by greetings followed by saying her names. This was to help the salesman recognize the presence of this lady. The lady was very precise and direct to the point. The lady specified the reason of meeting salesman in the first place before the actual conversation on business started. There are excellent communication skills through potential questioning on client’s view for quality control issues of water.
Discussion
In situation question, the lady performed well when she was trying to understand the initial situation of the salesman. The lady needs to change the method she used to question spending and strategies developed to ensure water hygiene. Instead, the lady should have complimented the salesman to increase interactions (Weger, 36).

Problem questions is another approach used by the lady to express individual position adequately in the market system. The lady did not have skills of questioning consumer’s needs and challenges. As such, the lady was required to adjust problem questions to understand the market system. The other technique of improving communication is asking implication questions.

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The lady was successful in assessing negative views from clients by asking implication questions (University Of Houston Sales Lab). But the lady was not able to convince the salesman that the problem is larger than the urgency. This can be done through asking implications questions of the water project before implementation.
In the need-payoff questions, the lady was able to communicate individual needs by asking different types of questions. But she needed to have communication skills that can help develop their relationship with the salesman (University Of Houston Sales Lab). The need-payoff question should help both lady and salesman radically increasing trustworthy and winning relationship. The salesman is giving every client flyers to keep in touch and help them understand more on the water project
Works Cited
Weger Jr, Harry, Gina R. Castle, and Melissa C. Emmett. “Active listening in peer interviews: The influence of message paraphrasing on perceptions of listening skill.” The Intl. Journal of Listening 24.1 (2010): 34-49.
“University Of Houston Sales Lab.” Saleslab.Bauer.Uh.Edu, 2018, http://saleslab.bauer.uh.edu/.
Accessed 22 Oct 2018.

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