Total Quality Management In The 21st Century

Total Quality Management in the 21st century

Introduction.

Total quality management in the 21st century, was born at the time that Japanese industries began to be implemented. Edward Deming Statistical Engineer of the United States who specialized in the study of quality, his studies took Japan with quality circuits, consist of working groups that collaborate looking for solutions to problems of business departments improving the job.

López affirms, the management of total quality in the 21st century requires an improvement of products, services of all aspects of the organization before all this is important, the work teams which must meet the objective of generating products and servicesthat supply customer satisfaction.

Total quality management in companies began with the implementation of control and process series that affect manufactured products, by virtue of the above, it can be ensured in the 21st century that quality is part of the administrative functions of a company,It is the way to do things better faster at a lower cost. Customer satisfaction is the heart of quality concept.

Developing.

The strategic approaches for modern companies of the 21st century, shows us that it will be a time in which it will be characterized to give greater competitiveness where companies because of fast change and globalization, will be forced to rethink the role or role they are playingand address or focus on your actions that is continuous improvement.

Competitiveness does not occur as a product of a coincidence or arises spontaneously;since it is created and achieved through the learning process and through what we call negotiation given by representative collective groups that configure the dynamics of organizational conduct, such as shareholders, managers, employees, creditors, clients, for competition,the market, the government and society in general.

To overcome in the new environment that has been created, organizations must be divided into three dimensions namely:

1. 1. Add a greater number of people in the activity of thinking about new businesses or improving the existing.
2. two. Work with the final production in mind, not the control over the media.
3. 3. End the dogmas on property.

The use of these dimensions makes the author known are the existence of a continuous orientation towards the environment and a strategic attitude of both the companies in force and in those of recent creation and in general, in any kind of organization. 

• CUSTOMER ORIENTATION: The application of total quality to optimize interaction with the client is important. This optimization means making the differences between:

– What the client wants and what the company’s address believes he wants

– The quality plan for the product or service and the level really reached

– What was delivered to the client and what had previously been promised.

• Continuous improvement and innovation

This model covers five important phases

1. Organize in terms of improvement
2. Know processes
3. Modernize or update
4. Carry out control
5. Perform continuously improvement

• The leadership oriented towards the transformation of total quality

The person responsible for each organization is responsible for staying up to the methodologies or techniques that are renewed about total quality, raising employee self – esteem, promoting confidence keeping their focus on customers for continuous improvement.

Corporate support culture: The strength or weakness of an organization are found in factors that make it an entire and strong organism with high culture, three of them are mentioned below:

1. Stability in each of the members that composes the organization.
2. Risk tolerance
3. Performance rewards.

Training: Training allows the establishment of common language within the organization, which constitutes a powerful tool, expands organizational levels and borders between functions.

• Communication with the client: continuous communication is needed with customers to identify problems and their needs. It is convenient to conduct continuous surveys and always be in contact if possible personnel with them.

It is vital to take into account that the concept of success forces us to think about the idea of excellence, that is, with the efficiency and efficiency characteristics of the organization, so we must take as something necessary, aspects such as: customer orientation, continuous improvement and innovation, the leadership oriented towards the transformation of total quality, a corporate support culture, training and finally communication with the client.

Conclusions.

It is vital to take into account that the concept of success forces us to think about the idea of excellence, that is, with the efficiency and efficiency characteristics of the organization, so we must take as something necessary, aspects such as: customer orientation, continuous improvement and innovation, the leadership oriented towards the transformation of total quality, a corporate support culture, training and finally communication with the client.

Bibliography.

• Knight, a. (2008). Total Quality Administration The best alternative to implant Intragob in the Administration.
• Creole, f. (2018). Total quality: an approach to the administration of the 21st century. Rei Mundo, 2.
• Lopez, g. (2015). In g. d. Total, total quality in modern companies (p. 70). Bolivia.
• Chiavenato. I (2002) Administration in the new times ". Colombia. Ed. McGraw-Hill.
• Berry, t. (1995) "How to manage transformation towards total quality". Colombia. Ed. McGraw-Hill,