Wrapping Up : Introduction & Learning Outcomes

Wrapping Up: Introduction & Learning Outcomes
Student’s Name
Institution of Affiliation
Wrapping Up: Introduction & Learning Outcomes
Part A
Having a responsibility or even the feeling that a person has a duty to the company’s clients is fulfilling. Regardless of the superior products and talented staff, what the customer recalls are the interactions between themselves and a company representative (Gupta, 2016). The result sees the business retain its clients while attracting new ones. In this regard, an employee must develop a good sense of responsibility because it makes their work easy while keeping the customer satisfied as the business realizes profits.
Part B
I have managed to become the best in what I do. However, I realized that it amounted to nothing if I cannot work well with others and bring out the best in them. It is true that some skills and expertise cannot be taught in the classroom and, therefore, must be developed in the field. I also thought that simulating other people’s behavior is systematic and would help me grow but people are unique. We all have to understand our core dimensions of character then use that to assess how best to work with others. After grasping this, I consider myself a work in progress because I am trying to improve myself.
Part C
Dealing with the public is difficult because people have to develop a thick skin. The best way to deal with attacks directed at you by the public is to remain calm since, at the end of the day, the business cannot survive without the customers, even though some of them are difficult to deal with.

Nonetheless, I have learned that you should not let your emotions get the best of you because complicated customers and clients may also be going through stressful situations in life and in you, they may have found an outlet to relieve themselves of the stressful situations.
Part D
A career in customer service is the best fit for me because it gives me an opportunity to interact with people. I am a social person, and customer service offers me a chance to do that. Second, it is a position that gives me a chance to help others resolve their issues. For me, this is a significant positive and results in a boost in my confidence and job satisfaction.
References
Gupta, A. (2016). Redefining Service Quality Scale with Customer Experience Quality Scale: A Critical Review. International Journal of Services and Operations Management, 25(1), 48-64.