Attached essay questionnaires

Quality Services of an Organization
Name
Institution
Advantages of an organization that offers quality customer service
Understanding the needs and preferences of the customer defines the basis of the company. Illustratively, the company comprises of both internal and external customers who bear a significant impact on the overall health of the company. The correlation between internal and external customers ought to facilitate a positive business culture that supports efficiency and health customer relations in the firm. The key aspect is facilitating that the company understands and addresses the needs and preferences of the customer.
Companies focus on implementing a harmony in the relationship between internal and external customers in the firm. Usually, the latter influences improved customer services by paying attention to the particular needs and natures of the customer. Illustratively, a quality customer service plays a key role in understanding the demands of the customer and developing measures to address them CITATION Joh13 l 1033 (Sunil, 2013). Correspondingly, quality customer service develops a rapport between the company and the customer thus engaging a sense of identification for the uniqueness of the company’s products and services. Despite improving and establishing arrange of publicity for the company, quality customer service establishes a prevention/solution scheme that protects customers from poor customer services. The importance is aggravating the great role of quality customer service to both internal and external customers.

In my opinion, providing quality services to both internal and external customers facilitates the major activities of the organization. For instance, the establishment of revenues to employees enhances the smooth operations of the firm as well as promoting the organization expansion plans. This has the impact of influencing the culture of the entire organization.
Advantages of an organization that offers quality services related to human resources
The human resource department is an essential department that oversees processes of hiring, recruiting, training and exiting of employees in the company. Significantly, the human resource department has a significant effect on the nature of culture adopted in the company. The realms of hiring provide the company the platform to integrate quality customer services in the company. During recruitment, employees are subjected to the culture of the company through effective employee orientation programs that have the purpose of introducing employees to the context of culture expected in the firm. Quality employee evaluations focus on guiding the employee how to successfully facilitate quality customer service in the operations of the companyCITATION Joh13 l 1033 (Sunil, 2013). The significance of orientation tools in the hiring process enables the human resource department to introduce a positive culture in the company accurately.
Additionally, enabling a quality culture in the firm ensures that stakeholders articulate a positive culture in engaging the customer. The purpose of the need endeavour is to facilitate the nature of ethics that support quality service provision in the company. Correspondingly, a positive culture stems from the managerial body of the company. Outrightly, the management part of the company should ensure that the company retains a positive culture by practicing an affluent customer service in the company. To integrate a positive culture in the company ensures that the company maintains a positive relationship with customers CITATION Joh13 l 1033 (Sunil, 2013). Enforcing effective cultures in the human resources department includes articulating effective orientation programs, training sessions and facilitating employee guide regimes. Training programs provide the platform to emphasize the nature of culture expected at the firm. Significantly, it allows the company to build a positive relationship between employees and the customers involved.
Furthermore, I can say that directly engaging employees in the process is a vital technique to apply towards quality and positive service. In this criterion, employees are given the opportunity to play an active role in the assessment procedure. They are subjected to a healthy environment in the workplace to become more efficient. Another technique that the firm can incorporate is the evaluation of the performance of its employees. This provides room for rewards and incentives for the best performing employees. This motivates the workers to provide efficient services that lead to the success of the organization.

Reference
Sunil Gupta, (2013). Customers as assets. Retrieved from https://onlinelibrary.wiley.com/doi/abs/10.1002/dir.10045