Business Studies

Communication Effectiveness
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Communication Effectiveness
Effective communication is usually more than just the exchange of information. It primarily involves the ability to understand the various intentions and emotions that are behind a given piece of information. However, this should be done through the clear conveyance of message and proper listening. There is either good or bad communication that occurs in the workplace both of which can affect how the information is received and conveyed. The paper focuses on examples of good and communication examples in the place of work and their effects and the role that nonverbal communication plays in the place of work.
Examples of good communication include the following: Communication of the results on the progress of the company irrespective of whether it is making progress or experiencing difficulties. Through this, the manager was confident enough to discuss the situation openly with other employees at the workplace. According to Adubato (2016), it helped in quashing rumors and minimizing the various exaggerations of the situation thus enabling the employees to work with the knowledge of the progress they make effectively. Another example of good communication is the provision of good presentation which was precise during the meetings. Through this, every person in the workplace got the chance to effectively participate and air his or her views which helped in the progress of the company.

Bad communication examples involve negative emphasis and no response. The manager failed to emphasize the employees’ progress which killed their morale. No response occurred during the failure of the manager to provide feedback on the issues raised in the workplace. The effect that the occurrences had on the situations involved reduction of employees’ morale and the feeling of not being listened to by the manager (as cited in Adubato 2016). Instead of solving the situations, it worsened them.
Nonverbal communication such as eye contact plays a vital role towards the leading and operations in any workplace. It helps in affirming the various words spoken by an individual. When nonverbal cues contradict what is being said, communication is usually hindered. The messages delivered through verbal or nonverbal communication should always act in concert. It, therefore, helps in ensuring that information is effectively communicated (as cited in Miller 2017). Therefore, nonverbal communication is just as essential as the verbal communication in any workplace.
References
Adubato, S. (2016). What were they thinking? Crisis communication: the good, the bad, and the clueless. New Brunswick, N.J: Rutgers University Press. Retrieved from https://books.google.co.ke/books?id=cG2-gIm9cKwC&printsec=frontcover&dq=good+and+bad+communication&hl=en&sa=X&ved=0ahUKEwjW9IKGj8HbAhXGo48KHSRZA0QQ6AEIJzAA#v=onepage&q=good%20and%20bad%20communication&f=false
Miller, P. W. (2017). Nonverbal communication in the workplace. Munster, Ind: Patrick W. Miller and Associates. Retrieved from http://smallbusiness.chron.com/benefit-nonverbal-communication-business-2831.html