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effective/ineffective communications

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Effective/Ineffective Communication
Name
Institution

Effective/Ineffective Communication
Part A. Experiences with effective and ineffective communication
It is my experience that communication can either be effective or ineffective, dependent on what the message was coded and decoded. In this case, accurate coding and decoding to retain the original framework and message results in effective communication. In fact, effective communication results from a shared expectation, understanding, and context of the exchange. For that matter, ineffective communication would result from differences in the framework, expectations, context, and understanding that interfere with the coding and decoding to distort the message and ensure that both the sender and receiver have contrasting understandings of what the communication intended. Therefore, the effectiveness of communication is dependent on whether errors occurred to change the message that was given and received from what was intended.
I have been in situations that resulted in both effective and infective communications. These were based on how the message was transmitted and if it was decoded in the right way. My most memorable experiences with effective communication occurred during my childhood. I was not a difficult child but was prone to mischief without any regard for the consequences. On this particular day, I was supposed to attend school but ended up skipping. In this case, my decision to ditch afternoon school classes was based on personal desire to visit the local part and race a miniature boat I had received as a birthday present in the previous week.

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I had a lot of fun and timed my return home to coincide with when the school ended for the day. On arriving home, I found both my parents in, which was a strange occurrence since my mother was a homemaker while my father worked a thirteen-hour day job during the week. Upon entering the house, it becomes obvious to me that both my parents were angry. Firstly, they had stiff postures and only mumbled replies when I greeted them. Secondly, their voices had a trace of anger. Thirdly, their facial features were held stiffly to indicate anger. Fourthly, my father kept fisting his hands to indicate anger while my mother kept wringing her hands to indicate worry. On entering the house, I was immediately sat down in the living room and asked how my school day had gone. Judging that their verbal and non-verbal cues were an indication that they were aware I had not attended the afternoon school session, I decided to come clean and inform them that I had been at the park. Although I was punished, my mother informed me that the punishment would have been far worse had I failed to confess. As a result, my ability to read both verbal and non-verbal cues allowed me to understand that my parents had been angry with me for truancy.
My most memorable experience with ineffective communication occurred during my teenage years. Before taking my driving test and applying for the license, I had received a promise from my father that he would take me out to hone my skills. We agreed that every evening he would allow me to drive his car in the back roads under his supervision. He did not keep his promise, and I ended up failing the test and was not issued with a driving license. On informing him about the test outcome, he appeared sympathetic and calm, informing me that there would be other tests in the future. I reacted badly to the whole situation and accused him of not caring about my happiness and never having time to help me out. He in turn told me that his decision not to take me out driving was borne of love and a need to keep me safe, thus making him sabotage my plans. He argued that I was still too young to hold a license and bear the responsibilities of responsible driving. As such, I made an erroneous assumption that my father would take me driving while he avoided communicating his concerns with me thereby ensure that any communication between my father and I was ineffective.
Part B.
Three ways to display professionalism during interview
An interview is an opportunity for a job applicant to engage with the prospective employers at a personal level and convince them that he or she has the right set of skills and knowledge for the job. In this case, demonstrating professionalism places the interviewee closer to being selected for the position. There are three principal ways that an interviewee will demonstrate professionalism. Firstly, arriving for the interview punctually and dressing appropriately. Lateness could be interpreted as an indication that the individual will be tardy at work thereby disqualifying him or her even before the actual interview. Dressing in the typical dress code for that position, in a neat, pressed and clean attire shows a high level of grooming and readiness to project a good image. Secondly, demonstrating knowledge and experience by confidently informing the interviewer of past responsibilities exhibits confidence with humility and without egocentrism or arrogance. This is an indication of competence. Thirdly, extending common courtesy and speaking articulately and clearly display professionalism by showing that the interviewee can work well with others, and is very nice and respectful. It includes listening carefully, watching out for both verbal and non-verbal cues, and responding appropriately without interrupting others. This implies that conflicts will be avoided at the workplace. Applying the three strategies display professionalism during an interview (Guffey & Loewy, 2015).
Implications of selecting the appropriate channel and medium for business message
Business is conducted among individuals with different demographic features thereby ensuring that the business stakeholders differ in many ways. This is a source of concern for communication between the business stakeholders since passing along the wrong message to the wrong stakeholders could have serious implications for the business. In fact, using the wrong communication channel and the medium is likely to cause ineffective communication that increases dissatisfaction among the stakeholders, brings about organizational conflict, reduces productivity, and causes a dip in profitability as well as lowering return on investment. The implication is that appropriate channels and mediums for business massage will result in effective communication that keeps the stakeholders satisfied and committed to the organization, reduces the incidence of conflict, improves productivity, increases profitability, and return on investment. Addressing this concern would require understanding language, technology, distance, time, and cultural differences (Guffey & Loewy, 2015). Therefore, selecting the appropriate communication channel and medium facilitates smooth business operations.
Examples of:
Physiological barrier
Physiological barriers refer to the changes in body condition that are likely to hinder the communication process. They include cleft life, diminished hearing, deafness, collapsed larynx, swollen tongue, and missing teeth.
Language barrier
Language barriers refer to the message coding structures that prevent decoding. This will include non-familiar language, terminologies, abbreviations, and specialist jargon.
Psychological barrier
The psychological barriers to communication refer to the changes in mental status that are likely to change the message form. These include feelings of stress, anger, low self-esteem, shyness, regret, and guilt.

Reference
Guffey, M. & Loewy, D. (2015). Business Communication: Process & product, 8th ed. Stamford, CT: Cengage Learning.

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