Healthcare Services

Some of the companies with superior customer services include CVS Pharmacy, Humana, and WellCare. Companies offering average customer service include United Health and Cigna. Features that are to be considered in the selection include a good work ethic, being detail oriented, easy accessibility through any form of communication, responsiveness, problem solving and professionalism. The stated factors are some of the key aspects of providing excellent customer service to consumers. The better performing companies can quickly solve problems, easily accessed, and are very professional while average companies may not effectively offer such services.
The most important National Quality Strategy priority for a customer is “Promoting the most effective prevention and treatment practices for the leading causes of mortality.” With effective prevention measures and proper treatment strategies, customers can have trust in the health care system. Additionally, the priority offers an opportunity to save a big number of lives by addressing the leading causes of death. “Ensuring that every person and family is engaged as partners in their care” is the most important priority for providers. The main reason is that providers can focus on working together with customers to achieve the goal of providing quality driven healthcare services.
Reliability of healthcare implies that the services rendered are of constant effectiveness and are of good quality. It is imperative to have reliable health services to build trust and customer satisfaction in the consumers.

Outpatient care is the least reliable type of healthcare because physicians are not able to adequately monitor their patients. Inpatient care is the most reliable because the doctor can monitor the patient regularly and employ the best therapeutic options available to alleviate the suffering and eventually treat the patient.