Patient services improvement in health care

Patient Service Improvement
Name
Institution

Patient Service Improvement
The need to address is service improvement to clients in a healthcare organization.
Need Assessment
One of the ways to assess the need for improved patient service is through observation. It will involve observing Patients’ reactions to services provided in the clinic. Also, it will include observations on how nurses and other staffs such as secretary are handling the patients. Interviews will also be conducted to know the views of patients on the services the clinic is offering. Suggestion and question boxes also will be good sources of information on the extent of patient satisfaction to clinic services.
Interventions
A customer care service desk will be introduced where customers can get assistance, and their complaints addressed. Clinic staff will be taken through a training process on how to serve the patients better (Kitson et al., 2013). A free telephone call number for each department will also be introduced where patients can ask questions or seek clarifications from nurses or even report cases of negligence and other poor services within the clinic. Nurses will also be added to increase patient attention and attendance in areas where they are few.
Timeline
Need assessment will take two weeks to observe customers and interview them together with analyzing information from the suggestion box. Staff training will take one month for one training session of an hour per every week. Buying and installation of departments’ telephones will take one month.

Recruiting new nurses will take one month to advertise the position, and another one month to interview, hire and train.

Cost-Effectiveness and Organization Culture
The intervention will lead to an increase in the number of patients which in turn will raise the organization income (Kitson et al., 2013). The intervention will be made once including training of staff members, but the effect will be long-lasting. It, therefore, means that the cost of the project is low and productive to the results. The intervention spearheads the organization culture of offering quality services to patients and making them a priority in the clinic. It shows that the organization is committed to its objectives one being to provide and attain the highest quality services.

Reference
Kitson, A., Marshall, A., Bassett, K., & Zeitz, K. (2013). What are the core elements of patient‐centred care? A narrative review and synthesis of the literature from health policy, medicine and nursing. Journal of advanced nursing, 69(1), 4-15.