Total Quality And If Application In The Market

Total quality and if application in the market

Introduction.

Over the years, many companies have been born as a goal of offering a better product or service to their customers. This caused that in the market a constant dynamism is created and, at the same time, a high competitiveness between them. For this reason, organizations sought how to differentiate themselves from the rest, and that factor called it quality, which at first referred to the control that must be taken in the production stage with the objective of creating lasting goods. 

It is then, that different authors begin to emerge proposing theories of how a company comes to provide a quality service or product. In this way, quality takes a different concept, which involves the satisfaction of the consumer’s need. The representatives mentioned in the research share the idea that quality should not be limited to being only in the production process, but also has to be present throughout the structure of the organization.

And for that, it is necessary to search for continuous improvement, customer satisfaction and processes standardization and control. At present, many companies adopt management tools that, duly complemented with good strategic planning, allows them to have competitive advantages and achieve levels of excellence compared to other entities. 

Developing.

This work is investigative and descriptive. Is elaborated to learn more about the theory of total quality and its application.

The first chapter briefly tells the life and work of four of the most important representatives in the field. They are w. Deming, j. Juran, k. In the second chapter, which is the theoretical body of research, we seek to understand the concept of total quality from the evolution of the simple quality concept. Details in stages how this definition has been modified to become an integral objective. 

At first, when companies began to emerge, quality referred only to the final product. A notion that is ruled out thanks to the current concept, which becomes a new concept, total quality. The latter expressed as an important factor for the company that guarantees its growth and development. As a result, many other theories and studies begin to emerge. Chapter two also mentions the agencies proposed by the total quality management models and the process of implementing this practice in a company. 

The last chapter details more about the models proposed by ISO and EFQM. They establish norms and new visions that seek to be implemented universally and homogeneously. Finally, a critical comment is expressed in contrast to the reality of a company, a questionnaire with their respective answers and a glossary with a view to a complete understanding of the subject. Chapter two also mentions the agencies proposed by the total quality management models and the process of implementing this practice in a company. The last chapter details more about the models proposed by ISO and EFQM. 

They establish norms and new visions that seek to be implemented universally and homogeneously. Finally, a critical comment is expressed in contrast to the reality of a company, a questionnaire with their respective answers and a glossary with a view to a complete understanding of the subject. Chapter two also mentions the agencies proposed by the total quality management models and the process of implementing this practice in a company. The last chapter details more about the models proposed by ISO and EFQM. They establish norms and new visions that seek to be implemented universally and homogeneously. Finally, a critical comment is expressed in contrast to the reality of a company, a questionnaire with their respective answers and a glossary with a view to a complete understanding of the subject.

The doctor. Deming is the most famous statistic for having managed to direct the Japanese industry to occupy the first place as the world. In 1950 he traveled to Japan, in order to carry out a population census and was invited to give conferences to the main industrial leaders about statistical quality control. Deming states: ‘94% of quality problems are responsibility for senior management’ and points out that it is a duty to help people work with more cunning and not to work more ‘(Cortijo, 1998)

In the seventies, William Edwards Deming raised fourteen quality principles, becoming the main reference of the total quality movement worldTQM) and continuous improvement by means. Shewhart before fifty.

The Deming or PDCA cycle cycle represents a primary tool to achieve quality and development in organizations through the following stages:

1. Plan: involvement of plans on improvement through Pareto diagrams, cause and effect diagram, histograms, control letters, graphics and checklist.

two. MAKE: PLAN APPLICATION.

3. Review: Verification of the desired improvement.

4. Act: process standardization .

Within the context of a quality management system, the PHVA cycle is in full movement and can be developed in each of the processes. It is linked to planning, implementation, control and continuous improvement, both for products and for quality management system processes.

Conclusions.

The essay is elaborated in order to learn more about the theory of total quality and the application of the same. The first chapter briefly recounts the life and work of four of the most important representatives in the field. They are w. Deming, j. Juran, k. Ishikawa and p. Crosby, who has been recognized for their influential contributions to the theory of total quality. In the second chapter, which is the theoretical body of research, it seeks to understand the concept of total quality from the evolution of the simple concept of quality.

It is detailed by stages how over time this definition has been modified until it becomes an integral objective. In the beginning, when companies began to emerge, quality referred only to the final product. A notion that is discarded thanks to the current concept, which becomes a new concept, total quality. The latter expressed as an important factor for the company that guarantees its growth and development. As a result, many other theories and studies begin to emerge.