VoIP Part 3 (Quality)

VoIP Part 3
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Abstract
Quality in project management is an essential measure of project management as it ensures activities meet the expectations of all the relevant stakeholders. It also ensures the work process and products achieve the set objectives. Quality is also attained through the quality management planning that provides the standards and procedures that are applied in quality control and quality assurance. In the case of VoIP project, there is quality management planning that will ensure the output improve the entire organization system.
Quality assurance and quality control are techniques used in project management to enhance the attainment of the primary goals. However, the two approaches have different factors and focus on different states of the project management processes. Quality assurance is used in managing the production processes with the aim of preventing defects. On the other hand, quality control is applicable in ensuring products meet the users’ expectations by detecting defects. The problems identified using the quality control is plotted in Pareto diagram for analysis and decision making.
VoIP Part 3
Quality entails the level that the project meets the set objectives to all the stakeholders. It is essential to note there are deliverables in every project and there should be minimal delays that result to the extension of the timeline and higher budget than planned. Ensuring quality in the VoIP will promote effective communication within the organization and to external stakeholders such as customers.

On the other hand, quality management planning focuses on setting the acceptable rate of quality that will be applied to a project. For the VoIP, the project manager will set the quality standards that will be expected from all the activities. The applications of the quality management planning in the VoIP project reduce the cost of operations due to minimized errors.
The project team should make standards based on reliable data that will improve the outcome of the quality management. It is also essential to train the team members and create awareness on the controls, measures, and standards applied in meeting quality. Similarly, quality assurance focuses on the product while quality control aims at ensuring the product meets the expectation of the end-users (Great Britain, 2009).
In project management, Pareto diagram is used in analyzing the problems in a project. Pareto can also be applied in making project decisions that will improve the project quality solving problems that have largest significance (Milošević, 2003). However, the tool can only present the causes but cannot be used in troubleshooting. The project manager has to rely on other statistical techniques for troubleshooting. Based on the analysis of the problems affecting VoIP, delays constitute the most significant problem with 20 percent. The manager should address the most significant issue that affects the quality of the activities. Overall, all the events should be coordinated, analyzed and reviewed to promote quality project management.
References
Great Britain. (2009). Managing successful projects with PRINCE2. London: TSO.
Milošević, D. (2003). Project management toolbox: Tools and techniques for the practicing project manager. Hoboken, N.J: J. Wiley & Sons.