Customer Service e

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Customer Service
The satisfaction of customers is the most significant parameter for analyzing the service quality offered by the provider (Gupta and Rokade 84). Healthcare facilities, being service providers, must ensure customer service mechanisms to provide for patients to get not only excellent services but also to get well sooner. Some sicknesses need quality customer service for their remedy. This paper narrates a commendable experience I had at a healthcare facility recently.
About a month ago, I visited a hospital for just a general check-up and a concern about some perennial chest pain that occurred from time to time. As I got to the hospital, I got a nurse who ushered me to the registration desk’s waiting bay. As I awaited service, I was given a couple of health brochures and magazines to read. When my turn came to get served, I was the usher took me to the registration desk where I sat. Politely, I was taken through the registration procedure after which I was legible to see the doctor.
Upon arrival at the doctor chamber, she immediately welcomed me and asked me to take a seat. She asked me about how I felt, and after a brief productive conversation, she allowed me to go to the laboratory for tests. I still recall the doctor’s choice of works. She never got angry with my numerous questions about my health. She was calm and assured me that everything was fine.
After the lab results, I went back to see the doctor for a prescription.

She still welcomed me, cracked a jock stating that “You look well already, did the lab technician already give you an injection?” These words made me feel even much stronger irrespective of the pain I had. The doctor at this point did not just give me a prescription; she explained to me that it wasn’t anything severe and guided me on how I can maintain a healthy lifestyle. By the end of the session, I went home feeling good and rejuvenated.
Work Cited
Gupta, Khushboo Sabharwal and Varsha Rokade. “Importance of Quality in Health Care Sector.” Journal of Health Management 18.1 (2016): 84-94. Document.