SCENARIO QUESTION

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Scenario Question
The scenario presents a situation where a supplier had promised to deliver certain goods in a specific quantity, but in return, the manufacturer delivers fewer goods contrary to the agreed guidelines. According to the information provided, a press operating company sent a fax on April 4, 2014, and included specific information regarding their order. The press operating firm ordered twenty-five units of size TU at a total price of $1,125. The metal plate manufacturer accepted the order and the agreement was to ship the product at the warehouse in Lagrange, KY by May 1, 2014. The press operator was to make payment before thirty days. However, the metal manufacturer would charge 2% interest if the payment delays for more than one month.
On May 6, 2014, the metal manufacturer delivered twenty metal plates but indicated that the company experienced manufacturing difficulties and hence could not be able to provide the required number of that specification. As the press officer, this is how I would respond, “thank you for the plates you delivered since despite the manufacturing difficulties your company experienced you still managed to deliver twenty out of the required twenty-five. However, you again delayed the delivery as per the agreed period, and you did not notify us of the delay and the problem you were experiencing. As such, our company feels let down regarding appropriate communications and effective method of handling business dealings.

We would, therefore, request that you adjust accordingly regarding this aspect in our subsequent engagement so that you can give us time to seek orders from other companies.
Nevertheless, our company will process your payment on time based on the metal plates you have delivered. We, therefore, request that your issue us with a credit note regarding the proforma invoice you had earlier sent. We look forward to continued business engagement in the future.”