Serve & Manage I.T Solution Company Cyber Services

Serve & Manage I.T Solution Company Cyber Services
Executive Summary
The Serve & Mange cyber company business has an entrepreneurial and outstanding solution to the customers in the I.T solutions. The Purpose of this Business is to follow the legal procedures to acquire and facilitate the investment efficiency. The company’s overview is fostering successful strategies through well-established procedures of business startup. This process entails the missions and vision statements identification as the guiding the business operations. Under this process, the S& M will stabilize on the objective of the firm operations. Further the company identifies the success contributors of the business and facilitates unique features that enhance better market reputation to the enterprise.
The business description of the firm entails an array of designed service solution service to the client. These include the internet servicers, system development, branding services, and coffee and bakery food staff among other services. These services are further partitions intro section to allow easy of customer satisfaction. Further, this describes the overall performance and service management.
The business startup requires significant capital to facilitate the project execution and the documentation of the full expenditure to avoid misuse of money. The financial overview entails the return analysis on the investment. The financial projection further analyzes the future outcome of the business.

The key professional members in focusing these studies involve the risk manager, Human Resource Manager, computer technologist, financial manager and the electrical Engineer.
Therefore, these comprehensive strategies entail extensive research of the business and the inherent stability of the firm in future. In conclusion, the S& M Cyber Company display greater potentials in the market segment with a broad spectrum of services and a new venture in the business. Moreover, the firm has integrated activities that are professionally transformed into business reality.
Introduction
Background Description
The Internet has been a significant tool that has transformed the contemporary world in social communication networks, education sector, political platform, and economic activities of the people. Besides, the technological advancement requires experts’ repositories and solutions in several service industries. It has brought in a thoughtful action of establishing the Serve & Manage Cyber Company with a detail formation guidelines and services.
Company Profile & Location
The serve and manage cyber company in Toronto City, Ontario Province is located at a convenient point of the market target. The position of the business will assist in the decision-making process and better service enhancement to the enterprise. This has ideally transformed the formation of Cyber solutions in changing several activities into clients’ satisfactory. Technology has been a source of efficiency in converting raw data into useful information to the world. Moreover, it has breached the globalization of several entities and enhanced success in the business competitiveness. It brings about the establishment of a cyber requires a broad spectrum of Information Technology Solution with extensive network information to the esteem customers. It has been an entrepreneurial idea to transform investment skills into reality. Thus, Serve & Manage I.T Solution Company has a broad category of Information Technology Services from the Software development, web developer, Games, system upgrading services, Internet services, Students’ internet solution and Information Technology advisories among other ICT services.
This company, therefore, goes beyond a specific market target and captures the general public Internet-based users. Consequently, S & M Cyber services intention is to provide services to several companies with the technological challenges in creating efficient service environment. The company intends to drive the market target into a service oriented industry and build a good reputation on the customer satisfaction. The initial set up of the business is in a Toronto City, Ontario Province accessible to clients from students to organizations. The target location should be strategically established to access various users and capture the market niche in a simple manner.
Business Overview Description
The business, however, does not work easily at the startup phase due to the competitiveness of industry and the initial cost challenge in establishing a proper service delivery. The initial set up phase requires the identification of the contributors to the firm and the legal procedures of registering a company. The company registration entails the tax compliance form and the legal fee for the company to management the business legally in the country without government interference. The registration process implies a well draft Memorandum of Association and the Article of Association of the company. The legal procedures stipulate the products and service of the business with clear directives on the legislations of the industry. The possible way to maneuver through the service business should incorporate competent skills in delivering services to the esteem customers. Therefore, fresh graduates in the Information Technology skills should offer the I.T solution and the business skills on Information Technology. The young and energetic graduate display a cheap labor and competent skills in consideration of the dynamic process of internet solutions. The initial cost of identifying the process and room partitioning entails expertise estimations and advice to ensure space utility and service description to avoid collision of service to the customers.
The wide range of services is to diversify solutions to the esteem customers and prevent customers from seeking other places in the different services offer. The technological acceptance in the contemporary world aims to create efficiency of skills. Thus, the social and cultural dynamism of technology across several cultural practices has been a significant tool to facilitate communication and technical solutions. Moreover, various industries seek technology to increase the economies of scale in the service sector. The competitive advantage of the company entails the cheap labor from free graduates offering services to the customers. Moreover, the modern set up of the cyber should capture a good image to the client and portray a section of services to allow easy identification of service required by the customer.
Business Objectives
The S & M Cyber Café firm has the following aims of operations in the service industry;
Provide Internet services at a reasonable price and facilitate efficiency
Provide online solution such as web development, software development, and system development
Student Solution on the Information Technology profession
Advertisement development & publication
Games and internet based leisure services
Business advisory skills to esteem customers
Coffee and Bakery food staff at reasonable price
Success Contributors
Enhance success of the firm has a series of detail factors which are as follows;
Create a market atmosphere to sphere head the service of S & M services from the internet solution to coffee and bakery service.
Formulate a unique brand icon that will enhance awareness to the public and a series of outreach tactic to the public
Identify the esteem customers and the relevant customer relation skills to maintain the business competitiveness in the industry.
Facilitate discount offer on services to capture royal customer faster in building the business potentials.
The technological changes in the current world require unique features to capture the market niche and the interconnectedness of the global telecommunication. Therefore, the internet services from the externalized source provide an upward trend of customer seeking solutions. Besides, various users trust on an expert solution to facilitate their services in different industries. Therefore, the internet and I.T solutions have been a build the social relation context of interaction of various service sectors. The company competitive advantage on the broad spectrum of services tends to spread the risk of business to facilitate continuity of the firm stability through the diversification process.
The channel of marketing tactic is a significant role in enabling a favorable environment of the entity setup (Manai and Holmlund 759). This will further support the business stability at its initial startup phase and gain a possible market niche. Consequently, service providers require professional training before the service delivery of the firm. Therefore, investing in the training of fresh graduates will enhance the productive environment in delivering according to the customers’ needs. The company should have the guiding principle in operation plan the from the mission statement to the futuristic value vision statement.
Mission Statement
To provide excellent service in I.T Solutions and Technology advisory services to the esteem clients and stimulate a social business environment.
The extensive research on the market target indicates that cyber services give customers a place to get technological solutions and learn new things from the internet (“Chinese Science Bulletin” 91; Zhao and Tian 179). Therefore, students usually tend to seek fun alongside proficiency solution in technology. Moreover, several businesses require business advisories and the technological efficiency of service in their ventures. Therefore, Serve & Manage cyber café seek to address full service that enhances customer satisfaction.
Vision Statement
To focus on inherent potentials of the company in service delivery with due competence in quality services
Core values
Commitment to sustainable technological service delivery
Innovative business environment and excellent company reputations
Commitment to customer satisfactory and making the technology industry great.
Business Detail Descriptions
The Serve & Manage Cyber has an array of services designed to the Internet solutions and technological advisories including:
Provide web services and the leisure games tournaments
Provide company software and system development to various corporations
Advertisement brands and unique brands logos for other business/entities
Offering technological advice to the customers and appropriate technical efficiency
Providing student solution on Information Technology and academic platforms and research services.
Coffee and bakery staff sales to the customers.
General Description of Services
Serve & Manage Cyber café in Toronto City business point will be partition into six sections of service delivery points;
Internet-based Game & Tournament point
Internet service section
Software and System Developer section
Student Solution platform section
Coffee& Bakery point
The entry point of the building is the customer service section to direct the client to the respective locations of services. Moreover, the workstation should link all the computers in the construction to the central server with quick access connections to the internet. The end point should be an open room for coffee and bakery food staffs as clients wait for services. Besides, the internet room has enough space for customer comfort either as they eat while accessing the internet services. The internet room should accommodate 20 computers network to the administrator who will execute charges to the customers according to the usage. The internet game room should have ample space for different screens and space for clients in each setup. The startup set up should hold eight smart Television screens along the wall. The Smart televisions should be of high graphics that will attract the customers from frequently visiting the business. On the other point is the software and system development room that has 10 tables and computers and shelves for each user. This room belongs to Computer technologist with dedicated minds in providing software solutions to clients, corporations among other customers.
Another section is the student solution platform whereby the student research is done and analyzed before submission and publication. It entails the academic consultations and research efficiency for thesis, projects, and dissertations. Students, travelers, corporations and tourists are the target market, and they display the interest of either of the services in the cyber café. Therefore, a secure place for 24hour service will accommodate several customers at different points and at different times of the day. The computers should be of high bandwidth and fixed with high-speed internet that will create high satisfaction. The game room is equipped with professional computer systems with a variety of games and network game for result game tournament. Other services that are relevant entails the scanning, fax services, printing video conferences should also be available to boost the business stability.
Initial Cost Expenditure
Serve & Manage Cyber service firm will cover the partitioning furniture and the office equipment and computers. The cost will sum up all the price quotations and estimates of service items. The list of elements for the firm set up entails;
Electronic Items for purchase
Components Units Total Cost
Computers 50 $50,000
Printers 2 $ 2,000
Smart Televisions 7 $14,000
Scanning Machines 2 $5000
System Software – $ 8100
The Internet cables & Servers $3,000
Total – $82,100
Repairs and restructuring
Components Unit Total Cost
Coffee & Bakery Counters 2 $20,000
Information display counter 1 $10,000
Drinking /eating seats – $50,000
Computer desks with chairs 50 $50,000
Stationery – $4,000
Decoration Expenses – $8.000
Total $142,000
Run the business needs prevailing necessity cost of purchasing different requirement that will facilitate the going concern of the firm.
Financial Overview on Returns
The startup of the business and the daily operations require a broad look at the returns on investment to counter check on the business progress. The network advertisement to create awareness of the extensive services should move from the region customers to the countryside. An approximation of 150 customers a day will visit the cyber for either service in the company. This projection indicates a positive growth of the business. Moreover, as the operations progress, the number of clients increases with satisfaction increases. The projection of performance under the target value is as follows;
Cyber Service Projection
Components Clients per Day Unit Price per Day Total per Day
Internet Services 30 $120 $4600
Games & Tournament 30 $40 $1200
Techno Advisory 5 $1000 $5000
Software& Systems 5 $1000 $5000
Coffee & Bakery 70 $500 $35000
Students Solution 50 $100 $ 500
Total $ 51,300
The Monthly estimates on a busy business environment is as follows; 51300* 20Business Days
=$1,026,000
This estimate on returns on investment is a measure of the first year, however; there are high chances of increase of customers across the years from University Toronto, Seneca College among other entities in the city. The business will gain enough service confidence hence yielding better returns and increased net profit of the firm. Thus, the advertisement expense decreases over the years due to the awareness of the services of S& M cyber firm.
Development Plan
The initial cost to set up the Cyber requires an enormous capital to run all the activities successfully and to enhance the going concern of the business operations. Thus, the funding will come from the members of the company and other funds from loans. The loan finances will be the evaluated precisely on payoff and returns on investment from the first 5 years of business operations. Therefore, the whole business requires an approximate value of $ 600,000 to ensure all the expense and development of the firm. The plan on investment return to the loan offer is at 14% annually for five years whereby the first payback starts at the end of the first year. The employees’ effort is to ensure the return on investment is reasonably favorable as the business progress. Therefore employees will work on commission on the first and the second year before confirmed on the permanent basis of the workforce. The operation of the business cost is as follows;
S & M Cyber Café Annual Projected Operations Cost
Total Monthly Expenses
Components Unit Price in USD
Leased Building $10,000
Utilities $3000
Insurance cover $9500
Internet Expenses $15000
Payroll Expenses $80,000
Total $117,500
The annual Operation expenses is estimated as; $117500 * 12 months= $1,410,000
Operations and Management Plan
S & M Cyber Firm will commence its activities upon capital acquisition, equipment purchase, building selection, and installation. The growth of the business objective is to open other branches across the country as after the repayment of the loan investment. The management will focus on decision making and dynamism of operation in ensuring customer satisfactions.
Key Management Team
The committee to transform the business set up will incorporate the following persons;
Board of Directors of S & M Cyber Company
Recruited Members
Interior Designer
Risk Manager
Human Resource Manager
Computer Technologist
Electrical Engineer
Finance ManagerThese expertise individuals are to facilitate the professional skills in the initial phase of operation of the business. Moreover, their actions are vital in business establishment and decision making on the activities undertaken in the setup process. Market Analysis
The market segments clearly indicate that there is a considerate potential of growing the S & M Cyber café whereby the highways and urban areas of Toronto have the potential market of accessing the firm. Research indicates that students and enterprises seek continuous cyber services along the urban areas where people gather on a daily basis (“Chinese Science Bulletin” 101; Zhao and Tian 181). On a wider spectrum, further analysis studies indicate that there will be two forms of reality in the future. In daily life, clients will still have a desire to meet face-to-face talk in either private or social setting with the service provider. Besides, the daily experience of the entire world is drawn into virtual activities and reality in which people transform the computer world environment into a lifestyle (Zhao and Tian 177). Moreover, people seek advancement on the pleasant virtual environment that creates pleasure at leisure times. Thus, the technology industry has tremendously indicated a positive growth in the world’s economy. The significant growth is due to the accepted technological ways of boosting the livelihood of the people.
The America Online Inc. research indicates that 5.6% of growth new subscribers annual in America potentially support the technology industry (Ferreira 83). Therefore, the advantageous market target demonstrates an upward trend in business operations (Manai and Holmlund 760). Nonetheless, the appeal of Internet (AOL) reports that the daily access of internet by members is 50 minutes a day (as qtd. in Manai and Holmlund 760). It translates to 1500 minutes a month showing that the internet usage has become a living routine and has been part of our social life. It is an impressive amount of time for the firm since it will impact the business paradigm shift on time spent by the people. Not only is there a tremendous amount of return on investment but also in new learn things and experience shifting the culture of the public.
Another interesting point is the business global merchandising and transforming the global world into a village. Several corporate tend to seek better ways of operation and to make the world a global village. The technological software and online transaction have necessarily supported the sales of the business industry. It allows the firm concentrates on higher margins on investment and foster flow of cash flow. Further, this renders high-profit margin across the year and more confidence of customer satisfaction. The internet is capable of generating bigger sales growth due to the less overhead cost and infrastructure in the operations.
The internet is at its initial stage of development phenomenal with an enriching growth of interactivity to all age groups. The extensive research focuses on satisfaction counts greater benefits to the firm harmonizing the partial loss and profits margin. The coffee and bakery are to foster refreshment to the clients as they enjoy services in the enterprise.
Competitive Analysis
The combination of several services well-established business operations will facilitate the going concern in ripping bigger profit margin over other similar companies. Moreover, the effort to make the firm outstanding entails the separate division of services and the driving force to provide unique services to the clients. The commission services on employees will foster greater impact on returns which facilitate motivation to perform correctly on the services. The firm also engages in customer relation as an effort to build royal customers. Nevertheless, the S & M Cyber Firm experience is uniquely branded with competent services from professionals which make the business prosper in the daily operations. The professional market estimation and analysis is critical is setting proper decisions of the firm which in turn enrich the stability of the plan of activities. In this aspect, the business will gain better risk management in case of the adverse action due to the extensive professional skills which help in setting a favorable environment. Furthermore, the company will concentrate on better opportunities that will enhance continuous growth and expansion of services.
Long-Term Opportunities
The firm has an aggressive move and opportunities that will improve the experience of the customers through the integration of more business services beyond the initially established services. Other potential opportunities in the future include the following;
Internet Clubs
ATM Machines
Restaurant
Subsidiary Business
Photography & Video shoot
Event Designers
Clothing Calligraphy
Market Description & Promotional Activities
The services offer and market analysis from different scholars indicate that the cyber services are scarce across the continent of North America (“Chinese Science Bulletin” 46; Ferreira 79). In other cases, the cyber café services are limited to only internet services. S&M cyber firm intends to expand the services and foster greater gratitude of clients’ satisfaction. The initial phase entails the promotional offer through discounting of the general service by 50%. Therefore, great advertisement across social media in the market targets such as schools, colleges, universities, and Corporations should be yield better response in the daily operations. The habitual tendency of customers will give the doubt of variable clients in the firm hence a positive outcome registered in the course of promotional activities.
Another strong marketing promotion is visiting several corporations and providing technological advises on the need for advancement. Under this strategy, the employees will seek close relation with several people at the field work and collect vital statistics of the firm. Moreover, the advisory skills to companies will give narrow descriptions to accommodate them visit the S& M cyber firm for more details. In the process, the risk manager will identify the public relations and the reputation of the enterprise. These activities I further integrated to colleges and universities whereby the promotional talks will focus on the students’ solutions and seek to clients.
Target Customers
Surveys indicate that two third of Internet customers are males while a third are females. Also, the majority of the customers are between 20 and 30 years of age while minorities are beyond fifty years. The young age is more inspired by technology and would spend more time in virtual activities on the internet such as games among other. Therefore, the game center and tournament capture the youth during their leisure times. Approximately half of the client are students whiles the other half consists of all kinds of professions. The word of mouth form of advertisement and campaign among friends and business associates that build customer awareness.
Risk Factor Analysis
According to Tounés, Clerc, and Fayolle, entrepreneurial skills entail the risk factor consideration n to counter attack the adverse possibilities in the course of business establishment (2014). Usually, events rarely unfold as planned and require another alternative to keep the strategies in the vision of the firm (Manai, and Holmlund, 760; Tounés, Clerc, and Fayolle 156). The risk manager accesses the critical factors by identifying what must be done to overcome the possible risks of failure. The risk manager uses the essential success factors and the possible ways to mitigate these factors. Mitigating around the adverse outcomes in the setup process incorporates supplementing key milestones on decisions to make the whole process successful. Further detail analysis involves; team experience whereby in-depth turn around decisions require a team of member creating revolutionary skills to reduce the risk occurrence Secondly, the market entry strategy risk whereby the team should select appropriate pricing, marketing and service delivery that uniquely capture significant market segments of the firm location. Thirdly is the attrition value of business networking with a strong foundation that boosts good historical records on execution process. In this case, the risk manager in conjunction with the Human Resource Manager fosters mitigation on the value of the business and to potentially stabilize on the execution of the firm operations. Finally, the economic risk factor favorably sustains the operations of S& M Cyber Firm whereby the technological services significantly influence people’s activities in the United States of America. Therefore, the essential aspect, in this case, is to mitigate unique service in the operations of the business.
Implementation Strategies
The S& M Cyber requires a series of activities that are identified in setting agreement of events in particular time framework. Therefore, the whole process requires a schedule of 8 months to facilitate the entire process. The detail activities are as follows;
Elements February March April May June July August Sept.
Company Registration Building Partitioning Furniture Installation Electronic Installations Employee recruitment Employee Training Company Branding The systematic process of the project execution entails the continuous audit on the effectiveness of the legal procedures of the implementation plan. Consequently, the cost should be well utilized to facilitate the processes with minimal adverse effects of project solution. After the whole process, the business is set to start its operations in services.
Conclusion
In conclusion, the S & M Cyber firm display endless possibilities and personalized unique features that elevate business services in technology. The firm has a greater potential and providing the public needs with advance services. Moreover, the use of professionals enhances the better transition of integrated activities in rendering the business success. The comprehensive work plan serves as a guiding principle in making the firm productive through transforming the competitive advantage into reality. The marketing and legal action of operations further stabilize the business making the firm the most outstanding in service provision (Manai and Holmlund 762). These effective strategies on decisions ensures better growth of the enterprise investment yielding positive output
Appendices
Appendix 1
Company Brochures
(I)Product and Service offer Display
Coffee & Bakery food staff
Internet Services
Virtual Games& Tournaments
Business Technology advisories
(ii) Key Employees
Interior Designer
Risk Manager
Human Resource Manager
Computer Technologist
Electrical Engineer
Finance Manager
(iii) Other Optional Captions
Pictures of business location and products
Information supporting the growth of firm
Promotional Business icons
Appendix ii
Title Description Info Demo For Business plan Plan Write Expert Business Template The wide-ranging set of tools for writing a business plan. Managers, entrepreneurs & consultants Click
Financial Projection Cash Flow Plan Excel templates for fully-integrated, multi-year proforma projections with Word template for a business plan. Managers, entrepreneurs & consultants Click Marketing Strategies Marketing Plan Expertise to evaluate and strategize businesses growth. Marketing & managers, analysts. Click
Work Cited
Ferreira, J. (2016). Café nation? Exploring the growth of the UK café industry. Area. http://dx.doi.org/10.1111/area.12285
Manai, A. & Holmlund, M. (2015). Self-marketing brand skills for business students. Marketing Intelligence & Planning, 33(5), 749-762. http://dx.doi.org/10.1108/mip-09-2013-0141
The energy internet and electricity market in the United States. (2016). Chinese Science Bulletin. http://dx.doi.org/10.1360/n972015-00761
Tounés, A., Clerc, N., & Fayolle, A. (2014). Perceived entrepreneurial competences tested by business plan pedagogies. International Journal Of Entrepreneurship And Small Business, 21(4), 541. http://dx.doi.org/10.1504/ijesb.2014.062020
Zhao, Y. & Tian, Z. (2012). An Overview of the Usage of Adaptive Signal Control System in the United States of America. Applied Mechanics And Materials, 178-181, 2591-2598. http://dx.doi.org/10.4028/www.scientific.net/amm.178-181.2591