The Healthcare Interview

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Healthcare Interview
Proper medical attention, through the entire process of determining the appropriate diagnosis, examination, and treatment wholly relies upon effective communication between the patient and the healthcare provider, which is accurate and open. Most diagnoses that are made rely almost entirely on the information given by the patient, and a failure to express everything that is relevant to the treatment process might lead to a worse medical outcome. An explanation of the diagnosis made by the medical personnel and the treatment recommended and an expression of the patient’s concerns and fears is only possible when there is sufficient communication between the parties. In this paper, I describe my relationship with my healthcare provider and my experience the first time I got to interact with them. I describe the healthy patient medical service provider relationship that I have developed over time which has been collaborative and established a mutual trust for the efficient and productive delivery of health care services.
I had experienced mild on and off headaches for about three days when I decided to go to the medical clinic in my neighborhood. As I got into the reception, I was warmly received by the patient who offered me somewhere I could sit down and relax comfortably. The waiting room was well furnished with warm colors, and the couches were very comfortable. There were excellent quality artistic impressions all over the room, and soft instrumental music played from the television system, at balanced tones.

For a moment I got excited at such a welcoming and interesting environment which exhibited the clinic’s hospitality. The nurse came over to me and inquired of my reasons for coming to the facility, took all my details and logged me on to the hospital system. The receptionist asked for my medical insurance cover card and invited me to wait a while at the rosy seats. I was given the clinic’s Wi-Fi connection to keep me hooked while I waited. I was excited at the prospect of care I was to receive, following the development of this inter-personal relationship.
Within five minutes, a nurse came over to me at the waiting bay, greeted me by name smiling, and escorted me into her room. She was warm, cordial, and jovial and offered me a seat and explained that she would be treating me. The nurse practitioner sat directly in front of me across the desk and asked about how I was feeling, and the duration that I had experienced the headache. She maintained eye-contact, and I was able to feel that she took me seriously and valued me. She could crack jokes in between whenever I responded, and I felt like she had already started to understand me. For a moment I forgot that a headache had subsided because of her interactive and exciting engagements.
The nurse explained that because my headache had persisted for a long time, she needed to know a little more about my private life so that she could establish any social, physical, emotional, or psychological links with my illness. I was hesitant at first; then she explained that all the information I could divulge was strictly confidential and that the clinic has a privacy security officer who ensures the confidentiality and security of all a patient’s private information. She told me no third party could access it, and the hospital policy is strict on it. The nurse had indeed established a strong bond and affinity for mutual trust between us. I explained that I had been experiencing stress because of my parents’ separation and it had taken a toll on me. She examined my eyes, took some temperature readings, and asked whether I was distressed. This was indeed true because it had made me not able to sleep adequately for the preceding three days. She exhibited excellent listening and feedback skills, and she expressed empathy for my situation, reflective of a productive interpersonal relationship.
The nurse noted everything that I told her on her computer, and I felt relieved that nothing had been ignored. After some consideration, she explained to me that I was experiencing an emotional and psychological trauma. To decide on the best action for my case, she asked whether I was on any medication and if I was allergic to any drug, of which I answered to the contrary. She told me that I needed to find creative ways to pass the time, and to this, she asked my hobbies. I love going to the movies, and she advised that it would work efficiently for me to get rid of the thoughts that were negatively impacting me, as well as exercising. She explained that I also needed medication to cool a headache as well as induce me to sleep for about three days’ continuous use. By this time, I was extremely confident of the nurse, and I knew that if I did everything I was told; my headache would dissipate and would regain my health. She explained how I would be taking the drugs, the required dosage and times. A primary care provider was called in to deliver the medication to me. She further informed that they would call me after five days to know the progress of my treatment. I was extremely satisfied with the medical attention I received. That day I was able to sleep normally, and by the time I woke up the next morning, my headache had subsided.
This patient-centered approach had led me to experience an improved health outcome. The warm welcome I received at the facility and the interactive and effective communication with my nurse was the determining factor. The medical practitioner focused on the most relevant questions to draw the relationship between my illness and the likely cause. She learned enough, created a rapport that made me confide in her and shared with my concerns and reactions to critical issues raised. She explained clearly the diagnosis and treatment plan she had evolved. An open, trustworthy relationship was created that led to the productive improvement in my health, and I would go back if I felt unwell.