The Managerial “Hot Seat”

Student’s name
Instructor’s name
Course
Date
The Managerial “Hot Seat”
Heading uncooperative employees is a big challenge that one needs to understand appropriate approaches to follow in dealing with the employees. Carol being the head of the nursing unit needs to start by listening to the grievances of the employees under her. Listening from the aggressive employees will give her an opportunity to take in the positive observation that can aid in improving the situation at the health center.
The second thing that Carol should do is to give feedback about the behaviors of every employee. The idea of employees misbehaving at the job place by not observing the code of conduct should be addressed back to employees for them to change. Documenting the behaviors of defiant employees will help her to make a decision whether to fire an employee basing on repetitive bad behaviors. Another important thing Carol should observe is consistency. She nee to stand by her decisions at all times to avoid switching moods at time thus allowing employees to behave in varied ways at workplace, For instance taking strong action against employees who are always absent will sound a strong warning for those who do it as a habit
A manager has the mandate to recommend action against an employee. Carol should set consequences for those who will not change. For instance, the behaviors of employee forming unnecessary meetings to boycott work without following the protocols should be entitled to penalties and disciplinary action.

Moreover, all firms have processes that need to be followed in service delivery. Carol should ensure that all employees observe the set rules of the organization. Last but not least, Carol should avoid blaming the whole group or categorizing them all as a nuisance. She needs to remain professional in addressing the employees to solve the heated argument between the needs of the organization and the personal needs of the employees. She needs to talk to them politely and by giving in the room for change in behavior with an ultimatum. Last but very important, Carol needs to be very courageous when handling the employees to avoid unnecessary excuses and the team under her will change.