Asertivity As Effective Communication

ASERTIVITY AS EFFECTIVE COMMUNICATION

Introduction.

Assertive communication is very important for our organizations, since when we communicate assertively, optimal results are achieved at the moment we want to express something or face a conflict. Assertive communication suggests an equality in relationships, where we act according to the interests we have, that we express our feelings with peace of mind, honestly and of course expose our opinions without feeling condemned, since we can use our rights without affecting others.

Being assertive implies having respect for oneself and of course for our fellow men, hence the importance of knowing how to communicate, without having to press and trust what we think in order to take into account our opinion. That is, if I have clarity of my thoughts, I cannot force my classmates to think like me, since each one has their own way of observing and feeling the situations that occur in the middle;And in turn, they must respect my way of thinking.

Developing.

According to the above, it should be added that the communication that I make or makes a partner has a responsibility and of course a consequence as a result of the expression of their feelings. Assertive communication at some point will not have the absence of conflict between the two parties;But you can find a balance between favorable results and the decrease in unfavorable. 

In communication with our fellow men there are failures for many reasons and more when we do not have the elements of the process in mind;For example, one of them is when the message (what is said) cannot be received exactly by the receiver and it is necessary for the receiver to bother, seek the feedback of the issuer to verify that your message is clearly understood.

In assertive communication, characteristics such as clarity, conciseness, coherence, simplicity, naturalness, active listening and reflection can help, but it should also be consistent that there are barriers to communication and how they should be avoided or overcome. In the communication process these barriers can intervene in any of the stages, leading to the message being distorted and can cause confusion and misunderstandings;So it is important for organizations to seek that assertive communication implies overcoming these barriers and transmitting a clear and concise message.

In the case of systems analysts, organizational assertive communication is very important, because to develop an information system, all information must be available for use in the different processes that lead to obtaining an achievement and that the client issatisfied according to the requested needs.

Assertive communication in serving a client, by an organization, takes an inverse role, since it is about the client to express in the proper way in their own ideas, thinking about the feelings and emotions of the client, in whatthat this hopes to receive;Hence, we must know. 

I think that the main responsibility at the time of creating an ERS document (Software Requirements specification) falls on the analyst, since it must establish the assertive and appropriate communication channels with its client and the user in order to understand what the needs arethat these have and that they need to be satisfied;Likewise, it must analyze body language and nonverbal communication, to have clarity and coherence in what the client who has made the contract requires. 

We as analysts must immerse ourselves in the culture and in the client’s organizational environment, in order to understand that they need the final software product. We have to remember that neither the client, much less the end user has to know of software design, so the analyst must know how to interpret and create the appropriate communication channels in order not to create conflicts;That is why we must apply that to communicate assertively we must bear in mind that the interlocutor must be heard, and for this it is necessary to be attentive, willing and avoid making assumptions while the other expresses its point of view.

However, the analyst requires a work team to carry out his project and for this assertive communication would be a very important tactic for the organization. Of its good utility there would be a good work climate, motivation, performance and performance. I believe that good assertive communication, part of respect when transmitting a message consciously, responsible and mature.

When we work as a team, assertive communication enters importance, since the organization has a common panorama, where an adequate work environment coexists, there is motivation and its performance increases;There is trust that helps identify with the organization and be more effective. On the assertive communication of organizations, ten commandments for assertive business communication, which are:

1. You must think well what you are going to say before speaking.

two. You will always use the language of your receivers.

3. You must learn to listen to be heard.

4. You will sanctify the channel, the right place and moment.

5. You will not use intermediaries.

6. You will attend carefully to all messages.

7. You will be empathetic, sensitive and comprehensive with your workers and colleagues.

8. You won’t let rumors arise.

9. You will always look for the feedback of the messages.

10. You will identify the feelings of your receivers.

So, as indicated, an effective communication means that we manage to conve.

Conclusions.

The described in terms of the work of the analyst, the assertiveness model of communication in organizations is based on the article, where it shows the characteristics of an assertive person and that the nonverbal components of assertive communication are taken into account. Nonverbal communication, no matter how much you want to avoid, is inevitable in the presence of other people. An individual may decide not to speak, or be unable to communicate verbally;But, he still broadcasts messages about himself through his face and body. 

Non -verbal messages are often also received with a medium way: people form opinions of others from their nonverbal behavior, without knowing exactly what is pleasant or irritating of each person in question. For a message to be considered socially skilled (assertive), nonverbal signals have to be congruent with verbal content. That is why the analyst must study and implement the importance of assertive communication both verbal and nonverbal.