Design of a New System

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Date:
Memo
To: RAYS MOTORS
From: HUMAN RESOURCE MANAGER
Date: 8 February, 2018
Subject: VECTOR – CUSTOMER SERVICE CONCEPT PROPOSAL
Introduction
Customer satisfaction is the priority where the current customer service system is not addressing the issues raised by the customers at Rays Motors Company. The department has also identified a system known as vector customer service concept, which will fit in the firm and help to handle customers efficiently. Clients are unique, and the firm is determined to serve all customers through the innovative and affordable system. Therefore, the department is requesting the management to consider the new customer service system that will fit in the modern world and take the organization to another high level.
Rays Motors is one of the prominent motorbike company in Los Angles, and the company is enjoying the loyalty of a big client population. The clients have been very vital to the success of the firm, and they have supported the industry since its establishment. The customer service system established in 2000 has been serving the clients very well. Unfortunately, the world is changing rapidly, and technology is taking is taking over in every activity. The human resource department has identified that the customer service communication system used by the firm us outdated and is bringing a lot of inconveniences while handling the customers.
The customer service section is facing a lot of challenges when communicating with many clients consecutively.

Despite having many staffs in the department, it’s very challenging to communicate with clients effectively, and therefore the organization should adopt a modern customer service system that will serve many clients effectively and very fast. Therefore, it’s essential to update the communication system that will suite the modern technology and satisfy customers’ needs and preferences.
The department has therefore identified a modern customer service system known as Vector – Customer Service Concept that delivers the message that enriches client’s lives with product, service and modern technology. The system will help to deliver the services needed by the clients, and it will take short period to implement fully in the firm.
Training of the staffs
The concerned employees will be trained for one month on how to use the modern system. It will cost five hundred US Dollars to purchase computers and communication devices. The equipment will approximately cost a thousand US. Dollars. The affected employees will attend several workshops and benchmark in different firms that are already using the system.
The affected employees will receive basic training on the system before implementing it. They will attend several seminars that deal with the concept to gain knowledge about the new model. Therefore, the employees who deal directly with customers will be trained by experts on how to interact with the model and serve the customers.
Vector Customer Service Concept is very crucial to an organization because it handles multi-tasks such phone call, short messages services, emailing and websites. Therefore, it’s very effective to share information and help the customers with the information they are looking for. Moreover, the concept will help to advertise the products and services through online platforms especially through social platforms on Facebook, Twitter, Tumblr, Wattpad, and Fetlife. Through the model, the customers will be able to access feedback very fast and obtain all information they need (Liao). Therefore, through the system, it is easier to communicate with multiple clients at the same time, and the system will operate at twenty-four hours throughout. The system requires minimal repair and its protected malware, and hence all the data is safe.
The customers will also have a chance of making an order through online platforms provided by the system. The support will only initiate how the products requested will reach customer’s destination.
Key aspects of the system
The system will involve multiple task, the staffs will offer services to the clients through different communication forms such as messaging, calls, chatting on online platforms, and provide clients with an online platform of requesting order. Moreover, the clients will also give feedback concerning the services provided. It will be easier to operate and service the clients day and night.
Works cited
Krum, Randy. Cool infographics: Effective communication with data visualization and design. John Wiley & Sons, 2013.
https://books.google.co.ke/books?hl=en&lr=&id=mea2AQAAQBAJ&oi=fnd&pg=PP18&dq=Shutterstock+Stock+Photos,+RoyaltyFree+Images,+Vectors,+Videos+and+Music&ots=4qInsdBDjp&sig=xfQNd7LVF13ewwfdDpdEdmmAPHE&redir_esc=y#v=onepage&q&f=false